Complaints Procedure

Our Approach

At 365 Childcare, we believe that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt and serious attention to any concerns about the running of the nursery.

Stage 1: Informal Complaint

If any parent/carer has cause for concern they should in the first instance take it up with their child's key person or the Nursery Manager (Hetal). We hope that most concerns will be resolved amicably at this stage.

Stage 2: Formal Complaint

If the issue remains unresolved, or if the problem is of a serious nature, the parent should put the complaint in writing to the Nursery Manager. We will acknowledge receipt of the complaint within 3 working days and fully investigate the matter within 28 days. A formal written response will be provided detailing the outcome.

Stage 3: Ofsted

If a parent feels that we have not resolved their complaint satisfactorily, or if the complaint is of a serious nature relating to the Early Years Foundation Stage (EYFS) requirements, they can contact Ofsted directly.

Ofsted Contact Details:

• Phone: 0300 123 4666
• Email: enquiries@ofsted.gov.uk
• Address: Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD