Quality Early Years Care
Where Every Child Matters
Nurturing young minds since 2012 in Luton, Bedfordshire.
365 Childcare
Nurturing young minds since 2012 in Luton, Bedfordshire.
365 Childcare
365 Childcare Ltd — Part B Terms & Conditions of Service
Empowering young minds to reach their maximum potential. Registered Address: Hill Rise, Sundon Park, Luton, Beds, LU3 3EE. Registered Company No: 16262956.
| Policy / Item | Terms & Applicable Rates |
|---|---|
| Deposit | A deposit of 2 weeks is required to secure a place. Refunded at contract termination or adjusted against final invoice. |
| Registration Fee | £25.00 non-refundable registration fee payable upon application. |
| Late Pick-Up Charge | £15.00 for the first 15 minutes + £5.00 for every 5 minutes thereafter beyond scheduled collection time. |
| Sibling Discount | Discount of £1.00 / hour offered for the oldest child when siblings attend concurrently. |
| Payment Due Date | Payable monthly in advance by the 5th day of the month via Bank Transfer (BACS), Tax-Free Childcare, or Childcare Vouchers. |
| Notice Period | 4 weeks written notice required to terminate contract or reduce sessions. |
| Public / Bank Holidays | Charged as normal session fees. |
| Child Sickness & Absence | Full session fees remain applicable. |
| Holidays with 2 Weeks Notice | Half Fee (50%) applicable when 2 weeks written notice is provided in advance. |
“Child” means the child or children named in the Parent Contract (Part A); “You” means the parent, carer, firm or company purchasing Services; “Services” means the childcare provided by 365 Childcare Ltd during the days/half-days booked; “Us” means 365 Childcare Ltd.
2.1 A contract for Services is formed once you have provided us with a signed Registration Form, paid the £25 registration fee, signed Part A & B of the contract, and paid the 2-week deposit to secure the place.
2.2 These terms and conditions govern the contract between you and us for Services. No other terms apply unless specified in our Prospectus, Fees Policy, or signed Part A Contract.
3.1 The contract shall last until terminated by either party giving four weeks written notice. You remain liable for all session fees during the 4-week notice period.
Services may be suspended under our Accident and Incident Policy or safety guidelines. If suspended for over one month, either party may terminate by giving 4 weeks written notice.
5.1 We will use all reasonable efforts to provide early years childcare in accordance with these terms and the EYFS Statutory Framework.
5.2 Our standard opening hours are 7.00am to 7.00pm, Monday to Friday. We are closed on public Bank Holidays, 2 staff training days per year, and the week between Christmas and New Year.
5.3 We provide regular verbal and written updates regarding your child's developmental progress.
6.1 You must cooperate with us and promptly provide accurate details regarding medical conditions, health problems, allergies, diagnosed dietary requirements, prescribed medication, emergency contacts, and family court orders.
6.2 You must ensure your child is collected on time at the end of their booked session. We will not allow anyone under 16 years of age to collect a child.
6.3 You shall not employ or attempt to employ any member of our nursery staff without our written consent until six months following contract termination.
7.1 Quoted fees are inclusive of meals and snacks relative to booked sessions.
7.2 Fees are charged for 52 weeks of the year including bank holidays, sickness, and general holidays. Fees secure the child's place, not their attendance.
7.3 Fees must be paid calendar monthly in advance by the 5th day of the month via BACS, Tax-Free Childcare, or Childcare Vouchers. Failed payments or returned cheques incur a £20 administration fee.
7.4 Overdue payments accrue interest at 4% above Bank of England base rate per annum and may result in immediate suspension of childcare services.
You are required to provide four weeks written notice to reduce the number of sessions booked.
Eligible free nursery education hours (15hr / 30hr entitlement) require completion of a Parent & Provider Agreement each term. Fees are not charged for funded hours, though reasonable charges apply for meals/consumables.
Parents must supply nappies, wipes, and sealed formula milk for infants. Made-up formula milk cannot be stored on premises for hygiene reasons.
11.1 If a child becomes unwell during a session, parents or emergency contacts will be notified immediately.
11.2 48-Hour Exclusion Policy: Children suffering from high fever, vomiting, or diarrhoea must remain at home for at least 48 hours after symptoms cease or temperature normalizes without medication.
11.3 Children prescribed new antibiotics must be excluded for the first 48 hours to ensure medication efficacy. Only GP/hospital prescribed medication in the child's name will be administered with written consent.
We accommodate medically diagnosed dietary requirements and food allergies. Weekly nutritional menus are displayed on the parent notice board.
13.1 In accordance with EYFS statutory regulations, mobile phones, cameras, and video recording devices are strictly prohibited inside nursery rooms. Mobile phone use is permitted only in the main reception office.
13.2 We reserve the right to contact social care / child protection authorities without prior parental consent if a severe safeguarding concern arises.
We are not liable for loss or damage to personal toys, clothing, or equipment brought into the nursery. Total liability is limited to the cumulative fees paid under the contract.
All information shared remains strictly confidential. Photographs/videos of children are taken for developmental tracking and promotional purposes only where explicit written consent has been granted on the Registration Form.
All complaints are investigated promptly in accordance with our Complaints Policy. Formal written complaints will receive a written response within 28 days.
Either party may terminate immediately in writing if the other commits a material breach or fails to pay overdue fees for 30 days or more.
If emergency closure occurs due to severe weather, epidemic outbreaks, or government order, normal session fees remain applicable.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our full Privacy Policy is available on request and on our website.
All personal information relating to you and your child will be treated as confidential and will not be disclosed to third parties without your prior written consent, except where required by law or regulatory bodies.
365 Childcare maintains appropriate public liability and employer liability insurance. Our liability is limited to the extent permitted by law. We are not liable for loss or damage to personal property brought onto the premises.
We reserve the right to amend these terms and conditions. Parents will be given a minimum of 4 weeks' written notice of any changes. Continued use of services following notification constitutes acceptance of the amended terms.
If any provision of these terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
This contract shall be governed by and construed in accordance with the Law of England and Wales, and the courts of England shall have exclusive jurisdiction over any disputes arising from it.
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